Privacy Policy

Our Commitment

Introduction

At 0xbet, your privacy is a fundamental priority. This Privacy Policy outlines how we collect, process, store, and protect the personal data of players who access our platform from Bangladesh and other regions. By using 0xbet, you agree to the terms described in this document.

We operate under internationally recognised data protection standards. Our systems use industry-grade SSL encryption to ensure all transmitted data — including payment details processed via bKash, Nagad, and Rocket — remains private and secure at every step.

This policy applies to all users of the 0xbet website, mobile web browser, and related services. If you are under 21 years of age, you are not permitted to use this platform and should not submit any personal information to us.

Information We Collect

When you register and use the 0xbet platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport number (for verification purposes)
• Contact information: email address, mobile phone number (used for account alerts and bKash/Nagad/Rocket payment coordination)
• Financial information: deposit and withdrawal history, transaction references, mobile wallet identifiers — we do not store full card numbers
• Technical data: IP address, device type, browser, operating system, session timestamps, geolocation (city level)
• Behavioural data: games played, betting patterns, session duration, platform interaction logs — used strictly for service improvement and responsible gaming monitoring

We collect only what is necessary to provide a secure, functional, and legally compliant service. We do not collect sensitive categories such as religious beliefs, political opinions, or health data.

How We Use Your Information

The personal information collected by 0xbet is used strictly for legitimate operational and compliance purposes:

• Account registration, verification, and ongoing account management — including identity checks to prevent underage access (21+ only)
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers to City Bank, BRAC Bank, Dutch-Bangla Bank, and others
• Delivering customer support, resolving disputes, and responding to account inquiries in a timely manner
• Personalising your gaming experience, recommending relevant games (cricket betting, slots, live casino), and delivering promotional offers
• Monitoring for fraud, money laundering, and responsible gaming compliance — including voluntary self-exclusion requests

Cookies and Tracking Technologies

0xbet uses cookies and similar tracking technologies to ensure the website functions correctly, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device. Essential cookies are mandatory for the site to work; analytical cookies may be disabled via your browser settings.

We do not use cookies to build advertising profiles for external networks, and we do not share cookie data with social media advertising platforms. Third-party service providers integrated into our platform (such as payment processors and game studios) may set their own functional cookies subject to their own privacy policies.

Data Sharing and Third Parties

0xbet does not sell your personal data. We may share limited information with trusted third parties strictly where necessary for the following purposes:

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket) — solely to complete the transaction you initiated
• Game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — to authenticate your session and maintain fair-play integrity
• Regulatory and law-enforcement authorities — only when legally required; we comply strictly with valid legal requests and nothing beyond

Any third party receiving your data is contractually bound to handle it with the same level of care as 0xbet. They are not permitted to use your information for any purpose other than the specific task for which it was shared.

Data Retention

We retain your personal data for as long as your 0xbet account remains active. Once an account is closed, we may retain certain records — such as transaction history and identity verification documents — for a period as required by international anti-money laundering standards and financial record-keeping obligations.

After the applicable retention period expires, your personal data is securely destroyed or anonymised such that it can no longer be linked back to you as an individual.

Your Rights Regarding Your Data

As a user of the 0xbet platform, you hold the following rights with respect to your personal information. To exercise any of these rights, contact our support team at the email address listed at the bottom of this page:

• Right of access: request a copy of the personal data we hold about you
• Right of rectification: ask us to correct any inaccurate or incomplete personal data without undue delay
• Right of erasure: request deletion of your data where there is no overriding legitimate reason for continued retention
• Right to restrict processing: ask us to limit how we use your data while a complaint or inquiry is under review
• Right to object: withdraw consent for marketing communications or data processing activities that rely on legitimate interest as their legal basis

We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days. Complex requests may require additional time; we will inform you in writing if that is the case.

Payment Data and Financial Security

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, the transaction is processed through encrypted, secured channels. 0xbet does not store your mobile wallet PIN, full account passwords, or complete card numbers on our servers. Transaction references and confirmation codes are retained solely to resolve disputes and verify payment records.

We strongly recommend that you never share your 0xbet account credentials with any third party. Legitimate 0xbet staff will never ask for your password via email, SMS, or live chat. If you suspect your account has been compromised, contact support immediately at [email protected].

Age Restriction and Minor Protection

0xbet is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under 21 years of age. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us immediately at [email protected] and we will take prompt action to remove such information from our records.

During account registration, users must confirm their age and may be required to submit identity documents verifying they meet the 21+ minimum age requirement before any real-money activity is permitted on their account.

Changes to This Privacy Policy

0xbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where reasonably practicable, notify active account holders by email.

Your continued use of the 0xbet platform after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your data.

Contact Our Data Protection Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 0xbet handles your personal data, please reach out to our dedicated data protection team. We are available seven days a week and aim to respond to all privacy inquiries promptly.

Email us at:

[email protected]